Job Summary

The Inside Sales & Logistics Coordinator manages customer inquiries, sales activities, orders, and shipment of stock inventory through ERP and CRM systems, ensuring accurate execution and on-time fulfillment while enabling outside sales to focus on business development.

Note, Kvaser Inc. will be hiring two roles for this position where duties may be split up on a day to day basis, and one role acts as a back up for another.

Key Responsibilities

Sales Coordination

·         Respond to inbound RFIs and RFQs, qualifying inquiries and routing quotations and orders to outside sales as required

·         Maintain accounts, contacts, opportunities, and activities in Microsoft Dynamics CRM and Outlook, including scheduling appointments and follow-up tasks for outside sales

·         Prepare accurate, timely quotations and serve as the primary point of contact for customer order inquiries and status updates

·         Support CRM reporting, pipeline visibility, and ongoing sales process improvements

Inventory Control, Logistics & Order Fulfillment

·         Manage customer orders end-to-end within the ERP system (Jeeves), ensuring accurate inventory levels and on-time daily shipment

·         Proactively communicate with customers via email and phone regarding order status, shipping updates, and issue resolution.

·         Collaborate with outside sales and logistics teams to resolve discrepancies, delays, and fulfillment challenges efficiently.

Qualifications / Requirements

This position offers meaningful career growth potential for the right candidate. Candidates with a technical background, industry expertise, or outside sales experience may have the opportunity to grow into roles such as Field Application Engineer, Product Marketing Manager, or Outside Sales / Account Manager, based on qualifications, performance, and business needs.

·         Must work normal business hours in-person from the Novi, MI office to support order fulfillment and shipping

·         Experience in inside sales, sales coordination, CRM/ERP systems, customer service, order management, logistics and order fullfilment preferred

·         Must work with astrong sense of urgency and responsiveness to colleagues and customers to ensure timely order fulfillment, increase sales, and ensure customer satisfaction

·         Prior experience may include Inside Sales Representative, Sales Coordinator, Sales Operations, Customer Service, or Logistics Coordinator.

Company Overview

Kvaser is a Swedish-owned company headquartered in Gothenburg, Sweden. The company is highly innovative, holding the rights to hundreds of patents. With aggressive sales objectives, Kvaser is focused on expanding both existing markets and its international presence.

For more information, visit: http://www.kvaser.com/about-us/

Core Values

·         Self-motivated, sense of urgency

·         Straightforward

·         Customer-focused

·         Creative problem solver

·         Enjoyable to work with