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Support Engineer for Asia Region

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Kvaser China is growing! We now need an additional Support Engineer to help customers, partners and their field engineers throughout China. Working as part of our International Support Team, this role would suit an engineering graduate looking to join an international company with a strong engineering culture and plenty of opportunities to progress personally. 

Key Responsibilities:

  • Provide timely email and phone support to Kvaser customers throughout China.
  • Concise and timely logging of support responses via Kvaser’s Support System.
  • Work with our Partner network to support their field engineers with training and end-customer visits, when required.
  • Create ‘Troubleshooting’ documentation to enhance Kvaser’s Online Support services.
  • Share/present customer feedback within Kvaser’s Support Management Group.

Key Requirements:

- A BS or MS in Computer Science / Electronics / Information Technology or equivalent.

- Fluent spoken and written Chinese and English.

- Basic Knowledge of CAN Technology (or any network communication protocol).

- Excellent interpersonal skills: respectful and diplomatic in all communications.

- A passion for resolving customer’s technical problems.

- Flexible working hours / an ability to shift working hours when required.

- Calm and courteous in demanding customer situations.

- Respectful attitude to Kvaser’s Intellectual Property.

- Available to travel within China and worldwide.

The following skills would be an advantage:

- A background in writing code for Embedded Software or PC Applications (C, C++, C#).

- Knowledge of Visual Studio and/or Matlab.

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Or, know someone who would be a perfect fit? Let them know!



Room 6096, 6/F, 21st Century Tower
Pudong New Area, 200120 Shanghai Directions sales.cn@kvaser.com +021-51727237

Why choose Kvaser?

In addition to wonderful colleagues and the opportunity for personal development, we offer for example;

  • Company conference

    Every year we bring all of our employees to a Global meeting somewhere around the World (Barcelona, Budapest, Prag and so on). Great time for exploring new countries, having fun and hang out with your colleagues!

  • Fika

    Twice a day all employees meet in the lunch room to have a break, drink freshly brewed coffee and socialize.

  • Engineering environment

    Kvaser is founded by engineers for engineers. The engineering is always in focus, which is why Kvaser is known for their high quality products.

  • Sales-based bonus

    In addition to the usual salary, you will recieve a cash bonus those months when sales reach up to extra high levels.

Workplace and culture

If people are having fun, they’re going to work harder, stay longer and take better care of the organization. That is why we encourage events and get togethers even outside the job. Every year we are planning numerous events, trips and other festivities for our personal.

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